Service Levels
This page sets out the availability, performance, and support commitments you can expect from HowdyGo. If you need a signed agreement covering these targets, reach out to us at support@howdygo.com.
Availability and performance targets apply to every customer. Formal, signed SLAs are available as part of Enterprise agreements.
Availability
We target 99.9% uptime for demo delivery and consistently run above it. Published demos are served from globally distributed infrastructure, so viewers get a fast, reliable experience wherever they are.
You can check current and historical uptime any time on our status page .
Performance
We hold ourselves to the following response and processing targets:
| Area | Target |
|---|---|
| Demo publish | Completes within 60 seconds (usually near-instant) |
| SCIM sync | Runs every 15 minutes |
| Analytics | Identified-viewer data is available in near real time; aggregated reporting refreshes every 12 hours |
Support
- Email and chat support seven days a week, including weekends. Pro and Enterprise teams also get a shared Slack channel.
- A named Customer Success Manager (Enterprise).
- Onboarding and training for admins and authors within the first 30 days. We usually schedule these after the first couple of weeks, once your team has had a chance to explore the product.
If you have questions about any of these commitments, we’re reachable at support@howdygo.com.