October 2026 (3)
🧩 SDK Viewer Identity
Use externalUserId for your application’s user ID and email for the viewer’s email address. Supply either field first and add the other later. Partial updates preserve the rest of the viewer’s profile, and you can update an email while keeping the same external ID. Learn more.
Identity now follows a consistent priority inside demos: SDK values, native lead capture forms, personalization, then URL parameters. Automatic website capture preserves the external ID and email explicitly supplied by your app.
Identified Viewers continues to group by email. Parent-page and modal event callbacks now expose viewer email as payload.email. View the event reference.
🔑 Keyed SDK Installation
Use a publishable key from Settings > Integrations > Tracking Script for SDK installations. Keyless installations and legacy manual identification fields remain supported, with console deprecation warnings. The existing SDK URLs are unchanged. View the installation guide.
🐛 Bug Fixes
- Partial identity updates no longer discard omitted profile fields, traits, or stored personalization values.
- Website forms can update a previously form-captured email after a page reload while preserving emails explicitly supplied by your app.
- CTA clicks can associate identity learned during playback with the existing viewing session.
- Viewer privacy settings consistently follow the demo’s owning organization.